Terms of Service

By accessing this website, placing an order, purchasing a product, or using any FixMyDash service, you agree to these Terms of Service and our Refund Policy.

If you do not agree to these terms, you must not place an order or use our services.

FixMyDash may provide services including, but not limited to:

• activation-only digital services
• activation codes and license-related services
• digital files, language packs, and installation resources
• remote troubleshooting and software-related repair assistance
• feature recovery or function restoration
• language-related software support
• case-specific remote engineering services for supported vehicle systems
• diagnosis, screening, pre-check, and compatibility review services

All services are offered only within the scope clearly stated on the relevant product page, service page, order page, or direct written communication from FixMyDash.

1. All orders must be paid before delivery, activation, remote handling, or service execution begins, unless FixMyDash clearly agrees otherwise in writing.
2. Prices shown on the product page, service page, or checkout page are the prices applicable at the time of purchase.
3. FixMyDash may change pricing, fees, scope, or service availability at any time for future orders.
4. Any diagnosis fee, screening fee, pre-check fee, or compatibility review fee shown on the relevant page is non-refundable once paid.
5. Payment processing fees, third-party platform charges, and booking-related handling costs may be deducted where applicable.

1. Activation-only products cover activation service only, unless the product page clearly states otherwise.
2. Activation-only products do not include unlimited training, unlimited one-to-one teaching, unlimited personalized support, or subjective satisfaction guarantees unless expressly stated in writing.
3. Once a code, file, activation resource, download link, or activation result has been delivered, enabled, exposed, or made available, the order is considered fulfilled.
4. Customers must read the product description, compatibility notes, setup requirements, and any relevant instructions before ordering.
5. FixMyDash is not responsible if a customer does not know how to use the activated feature after successful delivery, unless the product page expressly includes setup guidance within a stated scope.
6. Customers may not resell, share, redistribute, publish, copy, or transfer activation codes, digital files, installation resources, or case-specific materials unless expressly permitted in writing.

1. Remote service may include troubleshooting, guided repair, software-side recovery, feature restoration, language-related software work, and other case-specific engineering handling.
2. FixMyDash provides remote services only where the case appears suitable for remote work.
3. We may refuse, pause, postpone, or stop a case if it appears unsafe, unsupported, unstable, incomplete in information, or not suitable for remote handling.
4. No service is performed while the vehicle is being driven. The vehicle must remain safely parked in a stable and legal location.
5. Remote success cannot be guaranteed in every case because outcomes may depend on software version, account status, region restrictions, hardware condition, prior modification history, manufacturer-side limits, third-party systems, or other factors outside our control.

1. Provide accurate and complete vehicle, device, and system information.
2. Disclose prior repair history, flashing history, modification history, and known hardware issues.
3. Prepare the requested laptop, cable, internet connection, battery support, and other required tools.
4. Follow instructions given by FixMyDash during diagnosis, setup, activation, and remote service sessions.
5. Keep the vehicle safely parked during all remote work.
6. Do not interrupt the process by disconnecting power, unplugging cables, closing software, or leaving the session unless instructed.
7. Communicate in good faith and provide truthful case details.

If a customer provides incomplete information, hides important facts, or interrupts the service process, FixMyDash may stop the case, refuse refund eligibility review, or treat the case as outside service responsibility.

1. Unless stated otherwise in writing, each order applies to one vehicle only.
2. Each order applies to one VIN or one clearly identifiable vehicle environment only.
3. Each order applies to one supported system or software environment only.
4. Each order applies to one originally confirmed paid issue only.
5. A completed or in-progress order does not automatically include:
   • new faults discovered later
   • unrelated warning messages
   • different modules
   • extra coding requests
   • new feature requests
   • hardware faults
   • account recovery
   • third-party modifications
   • later resets, reflashing, or unsupported changes
6. Any request involving another vehicle, another VIN, another module, another head unit, or a materially different software environment may be treated as a new case.

FixMyDash does not provide unlimited free repeat service.

1. Repeat handling may be offered only for the same vehicle, the same originally delivered language, function, or activation result, and the same original paid issue.
2. If a later OTA update, firmware update, dealer update, reflash, reset, or similar system change overwrites a previously delivered result, one repeat re-application attempt may be provided at no additional labor charge for the same vehicle and the same originally delivered result.
3. From the third repeat request onward for the same vehicle and the same originally delivered result, a USD $50 labor / handling fee applies each time.
4. If the later system change is major, unsupported, caused by third-party modification, or materially changes the software environment, FixMyDash may treat the request as a new paid case instead of a repeat request.

Refund eligibility, digital delivery rules, activation-related limits, repeat-service rules, and payment dispute handling are governed by the FixMyDash Refund Policy.

By placing an order, you agree that the Refund Policy controls the detailed rules for refund review, non-refundable cases, repeat handling, and dispute-related review.

Customers should read the Refund Policy carefully before placing an order.

1. Customers should contact FixMyDash first and allow a reasonable opportunity for case review before opening a PayPal dispute, chargeback, bank dispute, card reversal, or similar payment complaint.
2. We support fair communication and good-faith resolution. We do not encourage payment disputes as the first step.
3. If a customer, without first communicating with FixMyDash for case review, opens a false, abusive, bad-faith, or clearly unjustified payment dispute, FixMyDash may, to the extent permitted by law:
   • permanently refuse future after-sales support
   • permanently refuse future rework, courtesy handling, or goodwill service
   • place the related customer, vehicle, device, order, account, or payment profile on our internal risk-control blacklist
   • refuse future orders or require manual approval for future orders
   • submit case evidence to PayPal, the card issuer, the bank, or the relevant payment platform
4. Our internal blacklist is used for service risk control, fraud prevention, dispute prevention, and future order review.
5. Nothing in these terms removes any rights that cannot legally be limited under applicable law.

1. FixMyDash may refuse, suspend, or terminate service if a customer:
   • provides false or misleading information
   • abuses support or repeat-service handling
   • resells or shares case-specific digital resources without permission
   • opens bad-faith or clearly unjustified payment disputes
   • demands service outside the agreed scope without approval
   • fails to follow required instructions during remote handling
2. Refusal or termination of service does not automatically create refund eligibility.

1. FixMyDash is not responsible for losses caused by hardware failure, unstable power, damaged wiring, unsupported modifications, third-party work, account restrictions, manufacturer-side restrictions, later updates outside our control, network instability on the customer side, or inaccurate information provided by the customer.
2. FixMyDash is not responsible for indirect loss, downtime, towing, travel loss, missed appointments, loss of use, or business interruption.
3. Our responsibility is limited to the agreed paid scope of the order.

If you have a question about these Terms of Service, please contact us: