Privacy Policy

FixMyDash provides activation services, digital product delivery, remote troubleshooting, software-related repair assistance, language-related software support, and case-specific remote engineering services for supported vehicle systems.

Because many of our services involve digital delivery, technical review, vehicle or device identification details, and remote support communication, we may collect and process certain information needed to deliver the ordered service, maintain records, protect our business, prevent abuse, and comply with legal obligations.

By using our website or purchasing our products or services, you acknowledge this Privacy Policy.

2.1 Contact Information

• name
• email address
• phone number
• messaging IDs or contact handles such as WhatsApp or WeChat

2.2 Order and Transaction Information

• products or services purchased
• invoice or order details
• payment status
• service history and order history

2.3 Vehicle, Device, and Technical Information

• vehicle model, trim, year, and region
• VIN, chassis, or other vehicle identification details where necessary
• head unit model, motherboard type, and system version
• device specifications
• account environment or activation status where relevant to the ordered service
• fault descriptions, photos, videos, screenshots, and technical notes provided by the customer

2.4 Website and Usage Information

• IP address
• browser type
• operating system
• time zone
• referral source
• basic website interaction logs

2.5 Communication and Service Records

• messages sent through forms, email, or chat platforms
• remote support notes
• before / after records related to the service
• service confirmation records
• repeat-service history
• dispute-related and fraud-prevention records where reasonably necessary

We do not collect or store full sensitive payment card data ourselves. Payments are processed by third-party payment providers.

We may use information we collect to:

• process and deliver orders
• provide technical support and respond to inquiries
• review compatibility, diagnosis, or serviceability
• deliver activation services, digital products, and remote technical services
• verify service history and same-vehicle repeat requests
• maintain internal records for service continuity and support
• prevent abuse, fraud, bad-faith disputes, and repeated service misuse
• defend payment disputes and resolve service-related disagreements
• improve website functionality, security, and customer support processes
• comply with legal, tax, accounting, and regulatory obligations

Where applicable, we may process personal data on one or more of the following bases:

• contractual necessity, including delivering the ordered service or product
• legitimate interest, including fraud prevention, dispute defense, service security, and customer support
• consent, where required for specific communications or optional processing
• legal obligation, including tax, accounting, compliance, and record retention duties

We do not sell or rent your personal data.

We may share limited information only where reasonably necessary with:

• payment processors
• hosting providers
• communication platforms
• remote support or technical service tools
• analytics or website service providers
• professional advisers, where reasonably necessary
• government authorities or legal bodies, where legally required
• parties involved in a business transfer, merger, or acquisition

Because we serve customers internationally, your information may be processed in countries other than your own where reasonably necessary to fulfill your order, provide support, prevent fraud, or resolve disputes.

For remote technical services, we may collect or receive service-related records such as:

• screenshots
• screen recordings
• photos or videos sent by the customer
• fault logs or software logs
• remote session notes
• before / after evidence related to the requested service
• version details, activation status, and repeat-service history

We use these records to deliver services, confirm scope, support repeat-service handling, resolve disagreements, defend disputes, maintain quality control, and prevent abuse.

We do not intentionally collect more remote-session data than is reasonably necessary for the ordered service, support continuity, security, or dispute defense.

Some remote services may require temporary access details, temporary verification information, login-state information, or case-specific technical inputs in order to complete the ordered work.

Where such access is required, FixMyDash will request only the minimum information reasonably necessary to provide the service.

Temporary access information is handled only for the active case and is not retained longer than reasonably necessary, except where retention is required for dispute defense, security review, fraud prevention, follow-up service handling, or legal compliance.

Customers should avoid sharing unnecessary sensitive information and should remove or change temporary credentials after service where appropriate.

We use reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, or disclosure.

However, no website, communication method, remote session, or online storage method is completely secure. Customers should also protect their own devices, passwords, communication accounts, and network environment.

We retain personal and service-related data only as long as reasonably necessary for:

• service delivery
• customer support
• repeat-service verification
• business and tax records
• fraud prevention and abuse prevention
• dispute defense and legal claims
• security review and compliance obligations

Certain risk-control or dispute-related records may be retained where reasonably necessary to prevent repeated abuse, repeated bad-faith disputes, or fraudulent future orders, to the extent permitted by law.

We may use cookies and similar technologies to support site functionality, remember preferences, analyze traffic, and improve the user experience.

You can manage cookie settings through your browser or any cookie management tool shown on our website.

Depending on applicable law, you may have rights including the right to:

• access your personal data
• correct inaccurate data
• request deletion of certain data
• restrict or object to certain processing
• request portability where applicable
• withdraw consent where processing depends on consent

Some requests may be limited where data must be retained for service records, security, accounting, legal compliance, fraud prevention, or dispute defense.

Our website may contain links to third-party websites, platforms, or communication channels. We are not responsible for the privacy practices of third-party services.

Customers should review the privacy policies of those third parties separately.

We may update this Privacy Policy from time to time to reflect changes in our business practices, technical service methods, legal obligations, or website features.

Any updated version will be posted on this page with a revised “Last Updated” date.

If you have a question about this Privacy Policy or would like to submit a privacy-related request, please contact us: