Refund Policy

This Refund Policy applies to FixMyDash digital products, activation services, remote troubleshooting, software-related repair assistance, feature recovery, language-related software support, and case-specific remote engineering services for supported vehicle systems.

By placing an order with FixMyDash, you agree to this Refund Policy together with our Terms of Service.

1. Any diagnosis fee, screening fee, pre-check fee, or compatibility review fee shown on the relevant product page, service page, or checkout page is non-refundable once paid.
2. These fees cover expert time spent reviewing fault details, photos, videos, VIN details, software version details, system information, case risk level, and remote serviceability.
3. If a service page clearly states that such a fee may be credited toward a later paid service, that credit will apply only as stated on that page.

1. All digital products are non-refundable once delivered, sent, exposed, downloaded, activated, or used.
2. This includes activation codes, license keys, digital files, language packs, installation packages, download links, case-specific software resources, and case-specific technical materials.
3. For activation-only products, the order covers the activation service only, unless the product page clearly states otherwise.
4. A refund will not be accepted on grounds including, but not limited to:
   • the customer does not know how to use the activated feature
   • the customer is not satisfied with the user experience after successful activation
   • the customer expected functions not listed on the product page
   • the customer changed their mind after delivery
   • the customer failed to read instructions, compatibility notes, or setup requirements
   • the customer later decides that the activated function is not useful for personal preference
5. If limited setup guidance is included on the product page, FixMyDash will provide guidance within that stated scope only.
6. Activation products are not training products and do not include unlimited teaching, unlimited personalized support, or subjective satisfaction guarantees unless expressly stated in writing.
7. Once the activation code, activation resource, activation result, or purchased function has been successfully delivered or enabled, the order is considered fulfilled.

1. A remote service order may include troubleshooting, guided repair, software-side recovery, function restoration, language-related software handling, and other case-specific technical work.
2. Before remote work starts, a cancellation request may be reviewed, less any non-refundable diagnosis, screening, pre-check, compatibility review, payment processing, or booking-related costs where applicable.
3. Once remote work has started, full refunds are not available.
4. Remote work is considered started once any of the following begins:
   • live remote support session
   • case-specific technical review
   • fault analysis
   • guided engineering steps
   • file preparation for the case
   • system review
   • version review
   • log review
   • one-to-one technical handling
   • engineering communication relating to the paid case
5. If the originally confirmed paid issue cannot be completed because of verified remote technical limits, a partial refund may be reviewed after deducting diagnosis time, engineering labor, case handling, and support time already used.
6. Once the originally confirmed paid issue has been resolved, materially improved, or delivered within the agreed scope, the order is considered completed and non-refundable.

1. Unless stated otherwise in writing, each order applies to one vehicle only.
2. Each order applies to one VIN or one clearly identifiable vehicle environment only.
3. Each order applies to one supported system or software environment only.
4. Each order applies to one originally confirmed paid issue only.
5. A completed or in-progress order does not automatically include:
   • additional faults discovered later
   • separate warning messages
   • unrelated modules
   • extra coding requests
   • new feature requests
   • account problems
   • hardware faults
   • third-party modifications
   • later resets, reflashing, or unsupported changes
6. If a customer requests work on another vehicle, another VIN, another head unit, another module, or another software environment, that is treated as a new case and may require a new diagnosis, new quote, or new order.

1. Repeat handling may be offered only for the same vehicle, the same originally delivered language, function, or activation result, and the same original paid issue.
2. For clarity, the same vehicle means the same VIN or materially identical vehicle identity, the same supported system, and the same customer case history.
3. The same issue means the same originally confirmed paid symptom or the same originally delivered result.
4. A new fault, different module, different feature request, or materially changed software environment is treated as a new case.
5. FixMyDash does not provide unlimited free repeat service.

If a previously delivered language, function, activation result, or software-side fix is later overwritten, disabled, removed, or reset by a later OTA update, firmware update, dealer update, reflash, reset, or similar system change, the following rules apply for the same vehicle and the same originally delivered result:

1. A refund request may be reviewed before remote work starts, subject to any non-refundable pre-service fees or processing-related costs.
2. A partial refund may be reviewed if the originally confirmed paid issue cannot be completed because of remote technical limits after work has started.
3. Other situations may be reviewed only where FixMyDash expressly agrees in writing to review the case.
4. Any refund review is based on the actual case record and service stage, not on unsupported statements alone.

1. a diagnosis, screening, pre-check, or compatibility review fee has already been paid
2. any digital code, file, package, or activation result has already been delivered
3. the customer does not know how to use the activated function
4. the customer is not satisfied with the activated feature after successful delivery
5. the original paid issue has already been resolved, restored, or delivered within scope
6. the customer changed their mind after work started or after delivery
7. the customer expected extra features not listed in the order scope
8. the issue is caused by hardware faults, unstable power, damaged parts, unsupported modifications, or third-party work
9. the customer provided false, incomplete, or misleading information
10. the customer interrupted the process by disconnecting power, cables, software, or communication during service
11. the customer failed to follow instructions necessary for the service
12. the customer later requests refund based on subjective dissatisfaction after successful activation or successful delivery
13. the issue falls outside the original paid scope
14. a repeat request is caused by a new fault rather than the original delivered result

1. Provide accurate and complete vehicle and system information.
2. Disclose prior repair history, flashing history, modifications, and known hardware issues.
3. Prepare the required laptop, cable, internet connection, battery support, and other requested tools.
4. Follow technical instructions during the session.
5. Keep the vehicle safely parked during all remote work.
6. Avoid interrupting the process unless instructed.
7. Cooperate in good faith during diagnosis, setup, and service handling.

Failure to meet these responsibilities may reduce refund eligibility or make the case ineligible for refund.

1. We strongly encourage customers to contact FixMyDash first and allow a reasonable opportunity for case review before opening a PayPal dispute, chargeback, bank dispute, card reversal, or similar payment complaint.
2. We support fair communication and reasonable case review. We encourage negotiation in good faith. We do not encourage chargebacks or payment reversals as a first step.
3. If a customer, without first communicating with FixMyDash for case review, opens a false, abusive, bad-faith, or clearly unjustified payment dispute, chargeback, or reversal, FixMyDash may, to the extent permitted by law:
   • permanently refuse future after-sales support
   • permanently refuse future rework, courtesy handling, or goodwill service
   • place the related customer, vehicle, device, order, account, or payment profile on our internal risk-control blacklist
   • refuse future orders or require manual approval for future orders
   • submit case evidence to PayPal, the card issuer, the bank, or the relevant payment platform
4. Our internal blacklist is used for service risk control, fraud prevention, dispute prevention, and future order review.
5. Nothing in this section removes any rights that cannot legally be limited under applicable law.

FixMyDash may rely on the following records when reviewing a refund request, repeat request, or payment dispute:

• order records
• chat records
• screenshots
• videos or screen recordings
• before / after fault evidence
• delivery records
• remote session notes
• activation status records
• system information
• version information
• VIN or vehicle identity details
• prior service history relating to the case

Refund and dispute decisions are based on documented case evidence, not on unsupported claims alone.

1. FixMyDash is not responsible for losses caused by hardware failure, unstable power, damaged wiring, unsupported modifications, third-party work, account restrictions, manufacturer-side restrictions, later updates outside our control, network instability on the customer side, or inaccurate information provided by the customer.
2. FixMyDash is also not responsible for indirect loss, downtime, travel loss, missed appointments, towing, loss of use, or business interruption.
3. Our service responsibility is limited to the agreed paid scope of the order.

If you have a refund question or need case review, please contact us first: